1. Using your Chantecaille e-Gift Cards
Please note that the information below is applicable to the use of Chantecaille e-Gift Cards.

2. Redemption
Chantecaille e-Gift Cards may be used as payment for purchases at www.chantecaille.co.uk e-Gift Cards may not be used in stores, at Chantecaille Counters, or for in-store services. e-Gift Cards may be redeemed for merchandise and cannot be exchanged or redeemed for cash. If your order amount exceeds the value of the e-Gift Card, you must pay for the amount in excess with a valid form of payment. Virtual e-Gift Cards will be e-mailed to the recipient after the full order has been processed and payment has cleared. Shipping costs are applicable on products purchased with a e-Gift Card.

3. Expiration and Services Fees
Chantecaille e-Gift Cards have no service fees & expire after 12-months from purchasing.

4. View your balance
To view your e-Gift Card balance, sign into your account and access the e-Gift Card link, or contact us at Customer Support.

5. Returns
You may not return or cancel your e-Gift Card after it is received. If you return products purchased using an e-Gift Card as one of the payment methods, the value of the return up to the amount of the initial e-Gift Card payment will be credited to a new e-Gift Card. The remaining amount will be refunded on the credit card used for the transaction. Orders including e-Gift Cards can only be made with credit/ debit cards.

6. Lost or Stolen e-Gift Cards
Please safeguard your e-Gift Card. If you e-Gift Card is lost or stolen, you should immediately contact Customer Support.

7. Limitations
Promotional offers and discounts may not be applied to the purchase of e-Gift Cards and purchases of e-Gift Cards will not be used to satisfy promotional thresholds.

8. Delivery information and requirements for e-Gift card purchasers
We are not responsible for e-Gift Cards that are undeliverable or not received due to your failure to correctly enter the recipient’s email address. Please check to make sure that the email address of the recipient is correct and contact Customer Support if you suspect that the recipient did not receive his/her e-Gift Card. Should an email be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address. Sometimes a recipient’s email address is correct, but he or she does not access the e-Gift Card within a reasonable period after the requested delivery date. The following is a list of the most common reasons why this may occur:

Spam filter blocked or routed it to a bulk/spam folder
Recipient’s firewall blocked the email
Email inbox is over size limit

Please ensure that the recipient’s spam folder does not block email

9. Personalised Messaging
If you wish to add a personal message when purchasing an e-Gift Card, simply type your message in the Message Field on the e-Gift Card preview. Personal messages are limited in length to the space provided on the e-Gift Card. There is no additional charge to include a personalised message. We reserve the right to remove or replace inappropriate, offensive, or otherwise objectionable messages.