Returns & Exchanges

We hope that you love our products as much as we do, but if for any reason you are not completely satisfied with your purchase through our website, we are happy to accept products in their original, untouched condition within 30 days for a refund or exchange.

To request a return or exchange, please visit our Returns Portal: Chantecaille Return Request

If you have any issues with the Return Portal, please email Chantecaille Customer Service at: 

[email protected]

Any merchandise being returned must be packed in its original shipping box, with the authorised RMA number received within your Returns Portal Request.

Only items purchased on Chantecaille.co.uk may be accepted for return or exchange. We will not accept any merchandise purchased from a store.

Once your order is placed it cannot be cancelled. It must be delivered and returned to obtain a refund.

Once placed, orders cannot be adjusted to change or replace items or colours.

Only the price of the item(s) purchased will be refunded. You may not return or cancel your eGift Card after it is received. 

Please note you will be responsible for organising and paying for a return of any items to us. Please ensure that all returned items are sent as a tracked delivery to ensure your return is received safely.

Once we receive your returned item(s), please allow up to 10 business days to process your refund and send e-mail confirmation.

Returning a Gift

If you are returning a gift, please email Chantecaille Customer Service at [email protected].

Returns and Exchanges
If your package is damaged by the carrier during shipment, save the box and the merchandise and notify us immediately at [email protected]

Please include your order number for expedited service.

Returns and Gift with Purchases 

When returning an order, please note that you must also return any gift with purchase or samples that were sent with your order. Failure to do so may result in the value of a gift or sample being deducted from your refund.

 If you are partially returning an order, your gift may be kept if you still meet the qualifying spend threshold with the items you are not returning. (Qualifying threshold must be met after any promotional discounts have been applied).

 

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