We hope you love our products as much as we do! If you would like to request a return, please email us at customercare-uk@chantecaille.com with the following details:

• Your order number
• The exact name(s) of the item(s) you are returning
• The reason for your return
• The condition of the item(s) (unopened, opened but unused, used, damaged, etc.)
• Clear photo(s) of the product and/or issue

Please note: items that have been opened or tested in any way will not be accepted for return.

Return Conditions

• Returns must be requested within 30 days of purchase.
• Only items purchased on Chantecaille.co.uk are eligible for return or exchange, we cannot accept items purchased in-store or from other retailers.
• Skincare, cosmetics, and other personal-use items cannot be returned once opened or if the hygiene seal is broken, unless the item is faulty.
• If you are returning a set or bundle, all items in that set or bundle must be returned together.
• If you have redeemed a gift with purchase, the gift (and any samples received) must also be returned unless you still meet the qualifying spend threshold after your return (threshold calculated after any discounts have been applied).
• Gift Cards are non-refundable and cannot be cancelled once issued.

How to Return

• You are responsible for arranging and paying for the return of items to us.
• All returns must be sent via tracked delivery to ensure safe receipt.
• If your package is damaged during shipment, please save the box and merchandise and contact us immediately, including your order number for expedited service.

Refunds & Processing

• Only the price paid for the returned item(s) will be refunded.
• Once we receive your returned item(s), please allow up to 12 business days for processing and email confirmation.
• Orders cannot be cancelled or adjusted once placed, they must be delivered and then returned in accordance with this policy for a refund or exchange.

Policy Enforcement

• Returns that violate our policy will be sent back to you.
• We reserve the right to refuse returns we deem excessive, unusual, or abusive, including items re-sent at no cost as a goodwill gesture.